Peter Drucker Quotes About Quality
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Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
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The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.
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Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
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Quality of character doesn't make a leader, but the lack of it flaws the entire process.
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